Privacy Policy
Last updated: January 27, 2026
This Privacy Policy explains how Cyberage (the “Site”, “we”, “us”, or “our”) collects, uses, and shares your personal information when you visit our website, use our services, make a purchase, or otherwise contact us about the Site (together, the “Services”).
In this Privacy Policy, “you” and “your” refer to the individual using the Services, whether you are a customer, a site visitor, or another person whose information we handle under this policy.
Please review this Privacy Policy carefully. By accessing or using any part of the Services, you consent to the collection, use, and disclosure of personal information as described here. If you do not agree, please do not use the Services.
Changes to This Privacy Policy
We may modify this Privacy Policy from time to time to reflect changes in our business practices, technology, or legal/regulatory requirements. If we make updates, we will post the revised version on the Site, update the “Last updated” date, and take any additional steps required by applicable law.
How We Collect and Use Personal Information
To provide and operate the Services, we collect (and have collected within the last 12 months) personal information from multiple sources. The type of information we collect depends on how you interact with the Site.
In addition to the purposes listed below, we may use personal information to communicate with you, maintain and improve the Services, comply with legal obligations, enforce our terms and policies, and protect the Services, our rights, and the rights of our users and others.
What Personal Information We Collect
When we say “personal information,” we mean information that identifies you, relates to you, describes you, or can reasonably be linked to you.
1) Information You Provide to Us
Information you submit through the Services may include:
- Contact details (such as your name, mailing address, phone number, and email address)
- Order and transaction information (such as billing/shipping address, order details, payment confirmation, email, and phone number)
- Account information (such as username, password, and other account security details)
- Shopping activity (such as items viewed, added to cart, added to wishlist, or purchased)
- Customer support content (such as information you include when contacting us)
Some features may require certain personal information. If you choose not to provide it, you may not be able to use specific features or complete a purchase.
2) Information Collected Automatically
We may automatically collect information about your interactions with the Services using cookies, pixels, and similar technologies, including:
- device type and operating system
- browser type and settings
- IP address and approximate location
- referral/source information
- pages viewed, time spent on pages, clicks, and browsing patterns
- interactions with emails and advertisements (where applicable)
3) Information We Receive from Third Parties
We may receive personal information from third parties that help us deliver the Services, including:
- Shopify and other providers supporting our store and website operations
- Payment processors that process transactions and may collect payment-related data
- Shipping and fulfillment partners assisting with delivery and logistics
- Marketing and analytics partners when you engage with our ads, campaigns, or tracking technologies
Any information received from third parties will be handled according to this Privacy Policy.
How We Use Your Personal Information
We may use your personal information for the following purposes:
A) Providing Products and Services
We use personal information to deliver the Services and perform our contract with you, including to:
- process payments and confirm transactions
- fulfill orders and arrange shipment/delivery
- send service-related messages (order updates, returns/exchanges, account notices)
- create, maintain, and administer your account
- provide customer support and manage returns
B) Marketing and Advertising
Where permitted by law, we may use personal information to:
- send promotional messages by email (and SMS where available/allowed)
- display advertising on our Site and on third-party sites
- analyze and measure marketing effectiveness
- personalize offers and improve relevance of promotions
You can opt out of marketing emails at any time via the unsubscribe link or by contacting us directly.
C) Security and Fraud Prevention
We use personal information to help detect, prevent, investigate, or respond to potentially fraudulent, illegal, or harmful activity. If you create an account, you are responsible for keeping your login credentials confidential.
D) Communications and Service Improvement
We use information to respond to inquiries, troubleshoot issues, understand user preferences, and improve the Site and overall customer experience.
Cookies
We use cookies and similar tools to operate and improve the Services, remember preferences, run analytics, and understand how visitors use the Site.
For more information about Shopify-related cookies, please review Shopify’s cookie policy:
https://www.shopify.com/legal/cookies
We may also allow third-party advertising/marketing partners to use cookies, pixels, or similar technologies to deliver relevant ads and measure campaign performance.
You can control cookies through your browser settings. Disabling cookies may limit certain Site features.
Sharing Your Personal Information
We may share personal information with third parties for legitimate purposes, such as:
- service providers (hosting, payments, fulfillment, customer support, analytics)
- marketing and advertising partners (where permitted)
- professional advisors (legal, accounting, compliance)
- government authorities or others where required by law or to protect rights and safety
We do not sell your personal information for money. However, in some jurisdictions, certain disclosures for targeted advertising may be considered “sharing” under applicable privacy laws.
Third-Party Websites and Links
The Site may include links to third-party websites or services. We are not responsible for the privacy practices, security, or content of third parties. We encourage you to review their policies before providing information.
Children’s Data
The Services are not intended for children. We do not knowingly collect personal information from children under 13 (or under the minimum age required by local law). If you believe a child has provided personal information to us, please contact us so we can address the issue.
Data Retention
We keep personal information only for as long as necessary to provide the Services, meet legal obligations, resolve disputes, and enforce agreements. When information is no longer needed, we take reasonable measures to delete or anonymize it.
Your Rights and Choices
Depending on where you live, you may have rights relating to your personal information, such as the right to:
- access the information we hold about you
- request corrections or updates
- request deletion (subject to legal/recordkeeping obligations)
- opt out of marketing communications
- restrict or object to certain processing (where applicable)
- withdraw consent where processing is based on consent (where applicable)
To make a request, please contact us using the details below.
International Users
Your personal information may be processed in countries outside your own, where privacy laws may differ. Where required, we use appropriate safeguards for international data transfers.
Contact
If you have questions about this Privacy Policy or would like to exercise your privacy rights, please contact:
Cyberage
Room 904, 9/F, Shui Hing Centre,
13 Sheung Yuet Road, Kowloon Bay,
Hong Kong
Email: support@cyberageofficial.com