FAQ
Hi—how can we help?
We’re here to make your shopping experience simple and stress-free.
If you can’t find what you need below, email us at support@cyberageofficial.com and we’ll reply as soon as possible (typically within 1–2 business days).
Online Ordering
Can I edit or cancel my order after placing it?
We start processing orders quickly, so we may not be able to change or cancel an order once it’s submitted.
Please email support@cyberageofficial.com ASAP with your order number—we’ll do our best to help.
I didn’t receive an order confirmation email. What should I do?
Check your spam/junk folder first.
If it’s not there, email support@cyberageofficial.com and we’ll confirm your order status.
Do I need an account to place an order?
No—guest checkout is available. Creating an account helps you:
- View your order history
- Save shipping details
- Track orders more easily
What payment methods do you accept?
We accept major credit/debit cards and any additional payment options shown at checkout. Availability can vary by region.
Do you offer promo/discount codes?
Yes, from time to time. Please note:
- One code per order unless stated otherwise
- Codes cannot be applied after checkout (no retroactive discounts)
Shipping & Delivery
How long does processing and shipping take?
- Processing time: usually 1–3 business days (excluding weekends/holidays)
- Delivery time: depends on your destination and the shipping option selected at checkout
How do I track my shipment?
Once your order ships, you’ll receive a shipping confirmation email with tracking details (when available).
Tracking updates may take 24–48 hours to appear.
Do you ship internationally?
We ship to many countries/regions. If your location isn’t available at checkout, email support@cyberageofficial.com and we’ll check options.
Will I need to pay duties or customs fees?
For international orders, duties/taxes/customs fees may be charged by your local authorities. These are not included in your order total and are the customer’s responsibility.
My delivery is delayed—what can I do?
Delays can occur due to weather, carrier disruptions, peak seasons, or customs.
Email us with your order number and we’ll help you review the tracking and next steps.
Tracking shows “delivered,” but I can’t find my package.
Please check:
- Your mailbox/parcel locker/building reception
- Around your delivery area (safe drop spots)
- With neighbors/household members
If still missing, contact the carrier first. You can also email us—we’ll assist where possible.
Returns & Refunds
What is your return policy?
Eligible items can be returned within 30 days of delivery if they are:
- Unused, unopened, and in original packaging
For full details, please refer to our Return & Refund Policy.
Can I return items that were opened or used?
For hygiene and safety reasons, we generally cannot accept returns of opened/used items.
What if my item arrived damaged, defective, or incorrect?
Please email support@cyberageofficial.com within 7 days of delivery with:
- Your order number
- Clear photos of the item and the outer packaging
We’ll review and resolve it as quickly as possible.
When will I receive my refund?
After we receive and approve your return, refunds are issued back to the original payment method.
Please allow 5–10 business days for the refund to appear (depending on your bank/payment provider).
Products & Care (Home Goods)
Are Cyberage products safe for everyday use?
Our products are intended for everyday home use when used as directed. Please read the product page details and any included instructions before use.
If you have allergies/sensitivities, check the materials listed on the product page before purchasing.
What materials are your products made from?
Materials vary by item (e.g., fabric, plastic, metal, glass, wood, ceramic). Each product page lists the material and key specifications.
Need confirmation on a specific product? Send the product name/link to support@cyberageofficial.com
Is there a smell when I first open the package?
Some items—especially those made from fabric, foam, rubber, plastic, or sealed packaging—may have a slight odor at first.
This usually fades after 24–72 hours of airing in a well-ventilated area.
How should I clean and maintain the products?
Care depends on the item. General guidance:
- Wipe routinely with a soft cloth
- Avoid harsh chemicals unless the product page explicitly allows it
- Keep away from high heat or direct sunlight when applicable
Always follow the care notes on the product page or packaging.
Will the colors and sizes match the photos exactly?
We aim for accurate photos, but:
- Color may vary slightly due to lighting and screen settings
- Measurements may have minor differences due to manual measuring
If you’re fitting a specific space, please double-check the listed dimensions before ordering.
Do you provide assembly instructions?
If assembly is required, instructions are typically included in the package or noted on the product listing. If anything is missing, email support@cyberageofficial.com
Account & Support
How do I contact customer support?
Email: support@cyberageofficial.com
How fast do you respond?
We typically respond within 1–2 business days, depending on message volume and business hours.
Contact Information
Cyberage
Room 904, 9/F, Shui Hing Centre,
13 Sheung Yuet Road, Kowloon Bay,
Hong Kong
Email: support@cyberageofficial.com